Process Improvement

Test of Toyota's 'DNA' in Medication Delivery Systems


Funding Agency: Bozeman Deaconess Hospital (BDH, Bozeman, MT).

Co-PIs: Dr. Lukasz Mazur and Dr. Gary Chen

Description: In general, simplifying and standardizing healthcare delivery processes can greatly reduce the likelihood of errors and unnecessary rework, while promoting creativity and innovation. This research project focused on discovering the fundamental principles that can be attributed to successful implementation efforts targeting process simplification and standardization in order to achieve higher quality in medication delivery systems. In addition, due to enormous gaps in knowledge related to implementation strategies of improvement programs, this research project also focused on understanding the phenomena needed to stimulate and sustain the desired/effective organizational behaviors and learning by professionals with regard to medication delivery routines.